At Airport Chauffeur Melbourne, we understand that plans can change. Our cancellation and refund policy is designed to be fair, clear, and easy to follow for all customers. By booking with us, you agree to the terms outlined below.
- Cancellations made at least 24 hours before the scheduled pickup time are eligible for a full refund.
- Cancellations made between 12 to 24 hours before pickup may incur a small cancellation fee to cover administrative costs.
- Cancellations within 12 hours of the scheduled pickup time are generally non-refundable, as drivers and vehicles are already allocated.
- For airport transfers, changes or cancellations due to flight delays may be considered on a case-by-case basis. Please inform us as early as possible.
- No-shows (when the passenger does not arrive at the pickup location without notice) are non-refundable.
- If you wish to reschedule instead of cancel, we will do our best to accommodate your request based on availability.
- Refunds, when approved, are processed back to the original payment method within a reasonable timeframe.
- In rare cases where we need to cancel a booking due to unforeseen circumstances, a full refund will be provided.
We aim to keep everything transparent with no hidden conditions. If you have any questions about cancellations or refunds, our support team is always available to assist you.